Terms and Condition

5ive Letters reserves the right to amend the terms and conditions at any time without prior notice. By purchasing from our website, you are deemed to have agreed to the below terms and conditions listed.


Product Information 

  • All products pricing listed on our website is in Singapore Dollars (SGD) and are non-inclusive of postage charges. 

  • Any pearl, handmade or real flower accessories may not be entirely identical or symmetrical due to the nature of the material.

  • Silver needles are easily bent due to its soft nature, just simply bent it lightly to its original condition.

  • We have made every effort to display as accurately as possible the colours and images of our products. However, they may vary slightly different in reality due to studio lighting or different computer screen calibration and it shall not be deemed as defect issue.

  • Do note we will not be liable for any allergic reactions nor be able to offer any exchange or refunds. Should you experience any discomfort or allergy symptoms, kindly discontinue use immediately and seek medical attention.


Purchase Information

  • Kindly ensure that your orders are correct before you cart out. Replacement of item(s) are not allowed once the orders have been shipped out or item(s) are out of stock. 

  • Kindly ensure that your mailing details submitted are correct so that your item(s) can reach to you without any delay.  

  • Orders will be processed and shipped out within 1 to 3 business days during non-peak period and may take slightly longer during peak period such as festive period, major holidays and sales events.

  • Orders with PREORDER items will be processed once all the PREORDER items have arrived.

  • Promotional codes do not apply to sale items otherwise stated.

  • Orders are processed and mailed out during our business days which is Monday to Friday.


Privacy Policy

At 5ive Letters, we take your privacy seriously and we will only collect and use personal data as stated in this Privacy Policy.

Collection and Use of Personal Data 

  • When you submit information to us, sign up as a customer on our website, visit our website or follow us on social media, you agree and consent us to use your personal information which may include your name, home and/or delivery address, email address, phone and/or mobile number, payment or credit card information.

  • We may collect, use or disclose your personal data provided to us (whether directly or on your behalf) for any or all of the purposes in order to create a more enjoyable, personal and convenient shopping experience.



  • We will not share or disclose your information to anyone except for approved third-party providers who are hired for specific functions including but not limited to order fulfilling, delivery, postal mail, email, processing of payments and more.

  • We may disclose your personal information if we are required by law to do so or if you have violated our Terms and Conditions.


  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  • If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

  • However, no method of transmission over the internet, or electronic storage is 100% secure and we cannot be held liable for any loss you may suffered for unauthorized access or loss of any data provided to our website.



  • Please note that we may deposit “cookies” in your computer or your mobile device in order to identify you. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and are used by websites to simulate a continuous connection to the site.

  • Where the data collected by such cookies constitute your personal data, such personal data is being collected, used or disclosed for one or more of the purposes. By continuing using our website, you are agreeing to the placing of these cookies on your device and accessing them when you visit our website in the future.

  • Should you delete or disable future cookies, please take note that you may not fully experience and take advantage of certain functions of our website.

  • We have no control over the cookies used by third parties.

 Third Party Services 

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

  • However, the third-party providers may have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

  • We highly recommend that you read their privacy policies first before making any purchase.

  • Should you make any access directly to other third-party providers’ website, you are no longer governed by this website’s Privacy Policy or Terms and Conditions.

 Age of Consent 

  • By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


Change of Privacy Policy

  • We may modify or revise this Privacy Policy from time to time without any prior notice. All changes to our Privacy Policy will be reflected here and your continued use of our website indicates your consent to the Privacy Policy as posted.

  • If you do not agree to the Privacy Policy or any amendments to this Privacy Policy, please stop using or accessing our website as we may not be able to render all services to you.

  • If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 Contact Information

If you would like to make any amendment or delete any personal information we have about you, kindly contact us at marketing@5iveletters.com.